There has been rampant cases of business failures both in the past and at present. One wondered what is behind this. Some even make assertions that the business world has collapsed, some says businessmen has joined the political wagon that they have failed to differentiate between business capital and profit. All these assertions have no basis. You may ask what then has been behind most business failures? The answer to this question is simple “poor customer relations”. One of the single greatest key to long-term business success can be summed up in three simple words: Quality customer service. Yet as customers, you and I are aware that quality customer service is far too rare these days in spite that many business organisations have invested heavily in this unit but few actually make any headway. Why is excellent service so rare? There are three reasons for this. Employees don’t know the basics. All too often, employees having contact with customers are sent out
Your life is your business, make it work!