Is our Taste become weird?

Fear is Fake!!!

Fear is a state of confusion. It a state of hopelessness. Fear cripples, fear destroys. It rendered a strongman weak. It rendered potent man impotent. It makes a rich man poor. Fear kills! There was a Youngman, he loves cooking so much, so he decided and picked a job with a restaurant in his city. It was a big restaurant that offers late services. His job was to cook soup on a daily basis from 8am to 5pm. He loves meat so much. Whenever he was preparing soup for the restaurant, he will steal pieces of meat from the soup. He did this on daily basis. One day, he went to work very early and found chickens in the restaurant store. He cannot remember when last he had eaten chicken and chicken happens to be his best meat. He look around to see if anybody was around. There was nobody in sight. He look to the left, right and back, there was no body watching him. He caught one of the chicken, twist its neck, hide it under his clothes and...

Reasons for most Business Failures

There has been rampant cases of business failures both in the past and at present. One wondered what is behind this. Some even make assertions that the business world has collapsed, some says businessmen has joined the political wagon that they have failed to differentiate between business capital and profit. All these assertions have no basis. You may ask what then has been behind most business failures? The answer to this question is simple “poor customer relations”. One of the single greatest key to long-term business success can be summed up in three simple words: Quality customer service. Yet as customers, you and I are aware that quality customer service is far too rare these days in spite that many business organisations have invested heavily in this unit but few actually make any headway. Why is excellent service so rare? There are three reasons for this. Employees don’t know t...

Building Customer Trust and Loyalty

Customers are the reason why businesses exist. Without customers, there will be no business. That is why the adage that ‘customer is a king’ cannot be disputed. Building customer trust and loyalty is not only based on strong brand but the company’s promotional programmes and their customers’ treatment. Both selling and influencing suffer from the similar misconception that success requires a company to aggressively or cleverly push a product or idea. This misunderstanding leads to inappropriate behaviours. For example, people can become evasive, aggressive, or overly talkative and agreeable. Selling and influencing depends on getting behaviour right, by moderating openness and assertiveness with warmth and competence. Combined with a great product or brand, this goes a long way to building customer loyalty. Knowledge of customers’ needs and appealing to customers’ emotions is a key factor in building trust and bond with customers. This trust is used to develop stronger bonds and grea...

Life and Business Improvement

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